Refund policy
Returns and Refunds
Our books are printed on demand, which means each copy is manufactured specifically for your order. Because of this, we are unable to accept returns or offer refunds for change of mind on printed books.
Damaged or defective items
If your book arrives damaged, defective, or misprinted, we will gladly send a replacement at no cost to you. Please contact us at hello@redstringpress.com within 30 days of your shipment date and include a photo of the issue. Photos help us resolve it quickly and get a corrected copy to you. You do not need to ship the original book back.
Ebooks and digital items
Ebooks and other digital downloads cannot be returned or refunded once the download has been delivered, because the file cannot be returned. If you have trouble downloading or accessing your file, contact us and we will make it right.
EU and UK cooling-off period
If your order is shipped to the European Union or the United Kingdom, you have the right to cancel within 14 days of receiving your item, for any reason. This does not apply to digital downloads once the download has started. To start a cancellation, contact us at hello@redstringpress.com and we will provide instructions.
Refunds
Where a refund applies, we will notify you once it has been approved. Approved refunds are issued to your original payment method within 10 business days. It can take additional time for your bank or card provider to post and reflect the refund. If more than 15 business days have passed since your refund was approved, contact us at hello@redstringpress.com.
Questions
Contact us any time at hello@redstringpress.com and we will be glad to help.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@redstringpress.com.